the IT Manager, the successful candidate will actively participate in the Service Desk function and act as the first point of contact for all staff in Australia and New Zealand.

Key responsibilities:

• Provide IT Service Desk support to internal clients, including phone inquiries
• New starter IT on-boarding (oversee account logins, email, ERP system account set up) and staff termination
• Provide prompt resolution of critical IT troubleshooting issues to ensure the continuation of essential services or escalate to the IT Manager when required
• Ensure relevant SLA’s are met and policies/procedures are followed
• Liaise with third parties such as vendors, service providers etc as required.

The following skills are required:

• TCP/IP & Networking knowledge
• Can understand and build network structure
• Understanding of IT Infrastructure
• Strong technical acumen and troubleshooting skills
• Outstanding interpersonal skills
• Ability to multi-task, prioritise & work to deadlines and meet SLA.
• Exceptional communication skills, both written and verbal.
• Customer service focused and attention to detail.
• Ability to work autonomously as well as in a team environment
• A desire to learn and develop.

The location of the role is in Sydney.

You must have the legal right to live and work in the location this job is advertised in.  This means you must have citizenship, residency, or a current work visa.  You must already live in the area, supply a local phone number, and be available for interview at short notice.  You must have excellent communication skills and a high standard of both written and spoken English.

Apply in the first instance by sending your CV to recruitment.manager@hadwinjones.com  referencing the vacancy code listed in the job title.