Our client is looking for a Senior Business Analyst. As the Senior Business Analyst, your role specifically will:
- Driving process definition, re-engineering, integration requirements, improvement and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders
- Developing required documentation such as workshop agenda, presentations, gap analysis reports, process flow diagrams, roles/responsibilities
- Document Requirements as Stories, working on Product backlog and sprint backlogs
- Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons and risks
- Managing and communicating business requirements to the implementation team as a bridge to ensure that the proposed solutions meet the customer’s expectations.
Experience:
- Strong understanding and experience with leading ITSM toolsets such as ServiceNow
- Solid experience in requirements gathering, including experience in creating process documentation and then converting them into Stories for development purposes
- Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)
- Solid background in IT operational support or consulting, with experience in ITSM/ITIL process analysis and improvement
- Experience in eliciting and documenting business requirements and change requests
- Experience in Facilitation and stakeholder management
- Testing Experience
- Strong Inter personal and leadership skills
- ITIL V2 or V3 Foundations Certification required
- ITIL Practitioner or Service Manager Certification preferred.
The location of the role is in Sydney.
You must have the legal right to live and work in the location this job is advertised in. This means you must have citizenship, residency, or a current work visa. You must already live in the area, supply a local phone number, and be available for interview at short notice. You must have excellent communication skills and a high standard of both written and spoken English.
Apply in the first instance by sending your CV to recruitment.manager@hadwinjones.com referencing the vacancy code listed in the job title.