Our client is looking for an IT Operations Manager. About The Role:

• Core role – End to end delivery of high quality, reliable, efficient, and effective IT Services supporting our Core Business Operations
• Develop and Implement Company Apps
• Designated areas of responsibility may include one or more of the following Services: Network, Telecommunications, Voice, Mobility, Central Computing, Storage and Servers, SQL, Messaging, Security and Cross Functional ITIL Services. The focus for this role is based on outcomes for both the Supplier and the user
• Monitor and report on the performance of IT services delivered through agreed metrics and KPIs
• Manage Vendor relationships including contract negotiations, financial tracking, and review of overall performance metrics to ensure our contract service levels are met
• Develop and manage the relationship between IT and relevant business stakeholders including action and continuous service delivers improvement plans
• Manage escalations 24/7 to ensure the tight responses are in place for any issues that occur
• Manage major incidents to ensure appropriate technical management and customer engagement / communications
• Influence and negotiate a broad group of stakeholders and manage various expectations and priorities.

The location of the role is in Sydney.

You must have the legal right to live and work in the location this job is advertised in.  This means you must have citizenship, residency, or a current work visa.  You must already live in the area, supply a local phone number, and be available for interview at short notice.  You must have excellent communication skills and a high standard of both written and spoken English.

Apply in the first instance by sending your CV to recruitment.manager@hadwinjones.com  referencing the vacancy code listed in the job title.